What are the payment options?
All available payment options for each country are displayed at the checkout, once you have entered the country of delivery.
We support a wide variety of payment methods, including:
- Cards (Bancontact, Maestro, Cartes Bancaires, Cartes Bancaires, Visa, Mastercard, American Express, Diners Club International, Discover, JCB)
- Digital wallets (Apple Pay, Google Pay, Samsung Pay)
- Local payment methods (Bancontact QR, Payconiq, IRIS)
- Bank transfer
What is the currency?
The prices visible on our website are stated in Euros (EUR).
We are not responsible for conversion rates that your bank or credit card company may use when purchasing from our website. Should you have questions concerning this, please contact your bank or credit card company.
My payment has failed
If you have a payment issue, please first verify that no money was debited from your account. Please try using another payment instrument or device to try again.
If your issue persits, or money has been debited from your account, please contact us directly at firstname.lastname@example.org
Have you received my bank transfer?
It might take a few days, depending on the bank, for the payment to be approved. You will receive a notification when it is accepted.
No storage of payment information
We do not receive or store any payment information. All transactions are handled directly by Viva Wallet, our payment service provider. Your credit card details are sent directly to the bank and cannot be read or accessed by any parties other than your bank.