Shipping

Which countries get free delivery?

Tip: with pickup-point delivery, your shipping becomes free even sooner!

How much does shipping cost?

The shipping price depends on your address, your order and your choice of carrier. During checkout, the costs are shown based on your order and your delivery address.

Shipping costs include handling and packaging fees as well as the shipping fee. We recommend grouping your items into a single order.

Which countries do we ship to?

We ship almost everywhere!

Below is the list of countries we serve and the approximate minimum delivery time.

Depending on the country, we offer home delivery and pickup-point delivery via GLS, as well as UPS and DHL depending on the destination.

What are the preparation and delivery times?

We prepare and ship your order within 1 to 2 business days. The carrier's transit time is then added (see the table above).

Pre-order or restock products: the estimated shipping date is shown on the product page and in your order status (for example "Pre-order (paid) - Shipping around ...").

I can't find my country, what should I do?

If your area is not served yet, feel free to contact us ([email protected]) so we can suggest the best delivery method. We add new countries regularly.

Which shipping methods are available?

During checkout, the available delivery methods are shown based on your delivery address. We currently work with GLS (home delivery and pickup point), UPS and DHL.

How long is my parcel kept at the pickup point?

The duration depends on the carrier:

• GLS pickup point: your parcel stays available for 9 business days.
• DPD pickup point (Pickup): your parcel stays available for 5 calendar days (weekends included).
• Mondial Relay pickup point: your parcel stays available for 14 days.

You receive an email as soon as your parcel is available at the pickup point. After this period, it is returned to the sender.

What happens if I refuse or don't collect my parcel?

For parcels refused or not collected by the recipient, only the value of the products will be refunded, minus the shipping costs incurred. The shipping costs incurred are at the customer's expense.

My parcel is lost or damaged, what should I do?

Contact us by email at [email protected]. In case of damage, attach photos of the parcel and the damaged items: this helps us process your claim faster.

Where is our warehouse located?

Our warehouse is located in Belgium. All orders are prepared and shipped from Belgium.

Are there any customs fees?

Within the European Union: no customs duties apply.

Outside the European Union: customs duties and/or import VAT may apply on receipt and remain at the customer's expense.

How do I track my order?

You can follow your order status on the website during preparation. As soon as it ships, you receive an email with your tracking code.

You can track your order at any time here: Track your order.

Can I add items to an order I've already placed?

Yes, to avoid extra shipping costs: choose the "No delivery" method on your new order and enter your original order number in the comments. Please note: if your original order is already in "Being prepared" status, items can no longer be added.

Can I cancel or change my order?

Contact us at [email protected] to cancel your order or replace an item. Orders already in "Being prepared" status can no longer be cancelled.